5 Ways to Gain Operational Improvement with Your Recruiter

Peter Spark • October 17, 2023

Your operation can enjoy considerable improvement when the business relationship you have with your recruitment agency, and in particular your Recruiter or Account Manager, focuses on operational improvement. And the flow on effect might also improve the quality of your own work life and sanity!
 

Here’s a few of the top agency and Recruiter service areas that help produce operational improvement:


  • Confidence and trust in your Recruiter or Account Manager is a critical pre-requisite. Without that, what your Recruiter can achieve with you will never materialise. You should feel comfortable sharing relevant, sensitive information and knowing it remains confidential. But more importantly, trusting that your Recruiter is working for you and your business, and not on how they increase their sales!


  • Indepth knowledge of your business and its people is fundamental, and you’ll only realise the opportunity when your Recruiter invests in developing a deep understanding of your business. This means operational process, how you make and/or distribute your products, and knowledge about your equipment. But equally important is understanding the culture including the values, norms and standards practiced by employees on the floor and everyone in the business.


  • Regular site visits by your Recruiter enables them to observe, listen and get to know what’s happening in your business. This can be done as part of normal service delivery and is easily the best method of gaining that in depth knowledge of your operation and culture. But consistent, regular visits to your workplace can supercharge service and play a distinct part in helping to improve your operation.


  • What does Service delivery look like under this model? The first and primary reason you use an agency is to recruit the right new employees who are going to stick around for the long term or duration of an assignment. At all times, the relationship you have with your Recruiter and agency is ultimately going to be decided on their ability to recruit the right people, when you need them. But if you’re going to see operational improvement, you’ll need more from your Recruiter. These include:


  • Regularly meeting supervisors and employees to review performance, safety, and job satisfaction. This proactive approach to performance and retention prevents unwanted loss of great employees and supports supervisors in addressing performance issues or even opportunity for cross skilling and career growth.


  • Structured site interviews which assess a candidate’s appetite for the job, and of course suitability. This can be a huge time saver for you or a supervisor, but when developed together, the site interview process will minimise hiring the wrong person and improve retention.


  • Safety messaging and ensuring employees are following the right systems and processes is always a challenge. So having another person and another set of eyes to reinforce and support the right messaging can only help. Ironically, under the WA Work Health and Safety Act, safety is also the responsibility of the agency and Recruiter.


  • Recruitment administration covers areas such as paying employees, invoicing, timesheets, handling queries or questions and reporting. Done correctly, on time, and locally with your Recruiter or Account Manager helps your operation run smoothly and of course, cost effectively.


  • Insights and the ability to question the status quo. Engaging a ‘Yes person’ might be ok if you want a labour supplier. But if you’re seeking sustainable improvement in your business and operation, your Recruiter should care enough and have the knowledge to ask the hard questions. If your Recruiter has the capability and genuine interest in helping you, they should be able to offer credible alternative solutions or opportunities. They should also be able to share a range of insights including changes to IR laws, the candidate market, pay and remuneration, HR trends, safety, or industry knowledge. You might even invite them to some operational meetings to contribute on a regular basis or to present information on relevant topics.


There are a number of hiring consultants and recruitment agencies that can provide what could be best summarised as a wholistic recruitment service. It’s a partnership where you and your Recruiter are in lockstep, working closely together to improve your operation, the quality of your work life and the overall business.

If your looking for
industrial recruitment partners based in Perth and our team can assist. Give us a call on (08) 9477 7999 or get in touch online.

A man learning what a landscaper does.
By Peter Spark January 30, 2025
Horticultural labourers and landscapers play a pivotal role in designing, maintaining, and enhancing outdoor spaces. While landscaping is often associated with creating visually appealing gardens and outdoor environments, the field is broad and includes many practical, hands-on roles focused on maintaining and improving functional outdoor areas. This article explores the responsibilities and duties of horticultural labourers and related job roles. From garden maintenance to commercial landscaping, these professionals help create and maintain outdoor spaces, ensuring they remain safe, attractive, and functional. Responsibilities and Duties of a Landscaper The responsibilities of a landscaper can vary depending on the specific role, but common duties include: General Maintenance : Tasks such as mowing lawns, watering plants, and weeding flower beds to maintain gardens and landscapes. Installation of Features : Setting up landscape features like retaining walls, water features, and outdoor lighting systems. Plant Care : Planting and maintaining flowers, bushes, hedges, and trees, ensuring their growth and health. Pest and Soil Management : Applying fertilisers, managing pests, and ensuring soil quality to support plant health. Maintenance Equipment Operation : Operating tools and machinery like lawn mowers, hedge trimmers, leaf blowers, and sprinkler systems. Cleaning and Repairs : Cleaning walkways, removing dead plants, and trimming overgrown limbs to keep outdoor spaces safe and tidy. Commercial Landscaping : Working on large-scale projects for office buildings, shopping centres, golf courses, and public spaces. Types of Roles in the Landscaping and Horticulture Industry Horticultural labourers can specialise in various areas, and job titles often reflect their specific responsibilities. These roles include: Groundsman Groundsmen are responsible for maintaining large outdoor areas such as parks, sports fields, and golf courses. Their duties include lawn care, irrigation management, and ensuring the safety of outdoor spaces. Garden Maintenance Worker These professionals focus on keeping gardens healthy and aesthetically pleasing. Tasks include trimming hedges, planting decorative bushes, and cleaning flower beds. Landscaping Assistant Often an entry-level position, landscaping assistants support experienced landscapers in installing and maintaining outdoor spaces. This role provides valuable on-the-job training for those new to the industry. Landscape Gardener Landscape gardeners blend gardening skills with design knowledge. They create and maintain beautiful outdoor spaces for residential and commercial properties. Horticulturist Horticulturists specialise in plant cultivation, focusing on areas like soil science, pest management, and irrigation systems to ensure plants thrive. Skills and Qualifications Needed for Landscaping Jobs A successful career in landscaping and horticulture requires a mix of practical skills, physical stamina, and specific knowledge. Here are some essential attributes and qualifications for aspiring landscapers: Skills Physical Stamina and Manual Dexterity : Landscaping is physically demanding, requiring strength and coordination. Organisational Skills : Managing multiple tasks and ensuring projects are completed on time. Critical Thinking : Solving problems like managing pests or repairing irrigation systems. Knowledge of Plants and Soil Science : Understanding how to care for various plants and maintain soil health. Safety Awareness : Preventing accidents while using maintenance equipment and working in outdoor environments. Qualifications Certificate III in Horticulture or Landscape Construction : Provides foundational knowledge and practical skills for landscaping roles. On-the-Job Training : Many roles offer training opportunities to develop expertise in areas like irrigation, pest management, and equipment operation. Equivalent Qualification : Other certifications or apprenticeships can also prepare individuals for landscaping careers. Qualifications Certificate III in Horticulture or Landscape Construction : Provides foundational knowledge and practical skills for landscaping roles. On-the-Job Training : Many roles offer training opportunities to develop expertise in areas like irrigation, pest management, and equipment operation. Equivalent Qualification : Other certifications or apprenticeships can also prepare individuals for landscaping careers. Day-to-Day Landscaping Job Details Landscapers’ daily activities can vary depending on their specific role, but here are some typical tasks: Morning Routine : Inspecting outdoor areas, preparing tools, and planning the day’s tasks. Garden Maintenance : Mowing lawns, trimming hedges, and applying fertilisers. Feature Installation : Constructing retaining walls, installing outdoor lighting, or planting new decorative bushes. Irrigation Work : Installing or repairing sprinkler systems and ensuring plants receive adequate water. General Cleanup : Removing harmful insects, clearing overgrown limbs, and cleaning walkways. Advancing in the Landscaping Industry Landscaping offers numerous opportunities for career growth. Entry-level roles like Landscaping Assistant or Garden Maintenance Worker provide hands-on experience, while additional training can lead to specialised positions such as Horticulturist or Landscape Architect. Pathways for Career Development and On-the-Job Training Starting Small : Begin as a Yard Maintenance Worker or Lawn Mower to gain experience. Gaining Qualifications : Complete a Certificate III or IV in horticulture to access advanced roles. On-the-Job Training : Learn practical skills while working under experienced professionals. Specialising : Focus on areas like pest management, irrigation systems, or landscape design. Starting a Business : Many landscapers eventually become self-employed, enjoying the freedom to choose projects and clients. Projected Job Growth The landscaping industry is growing, with high demand for skilled professionals. Over 300,000 landscaping professionals are hired annually, and the field is projected to grow by 13.5% in the next five years. Why Choose a Career in Landscaping? A career in landscaping offers several benefits, including: Working Outdoors : Escape the office and enjoy a hands-on job in nature. Job Variety : Engage in diverse tasks, from planting flowers to designing outdoor spaces. Career Stability : With consistent demand, landscaping offers job security. Physical Activity : Stay fit and active through physically engaging work. Tips for Becoming a Landscaper or Horticultural Labourer If you’re considering a career in horticulture or landscaping, here are some steps to get started: Research the Industry : Talk to professionals and learn about the roles and responsibilities. Gain Basic Skills : Familiarise yourself with maintenance equipment like lawnmowers and hedge trimmers. Pursue Training : Enrol in courses or apprenticeships to build your expertise. Start in Entry-Level Roles : Gain practical experience as a Landscaping Assistant or Garden Maintenance Worker. Build Your Network : Connect with landscaping companies and professionals to find job opportunities. Next Steps Horticultural labourers and landscapers are essential to maintaining and improving outdoor environments, from public spaces to private gardens. Whether you’re interested in maintaining gardens, operating maintenance equipment, or working on large-scale commercial projects, this field offers diverse opportunities for growth. If you’re a business looking to recruit for a horticulture role or an individual aiming to advance your career in this thriving industry, we’re here to help. Contact us today to connect with the right opportunities or talent in the horticulture and landscaping sectors.
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